Customer Complaints (FINRA Rule 4513)

Customer Complaints (FINRA Rule 4513)

FINRA Rule 4513 defines a “customer complaint” as any grievance by a customer or any person authorized to act on behalf of the customer involving the activities of the member or a person associated with the member in connection with the solicitation or execution of any transaction or the disposition of securities or funds of that customer. Customer complaints that are made in person or over the phone are not within the scope of this rule, however, it is still prudent for members to address these complaints so that they do not escalate further. If a complaint is resolved to Read more about Customer Complaints (FINRA Rule 4513)[…]

Office of Supervisory Jurisdiction (OSJ)

Office of Supervisory Jurisdiction (OSJ)

An Office of Supervisory Jurisdiction (OSJ) is an office identified by the broker-dealer as having supervisory responsibilities for agents and branch offices within its region. The OSJ has final approval of new accounts, and retail communication. The OSJ may also make markets or structure offerings Functions of an OSJ Each member must identify to FINRA which of its offices have been designated as OSJs. An OSJ is any office at which one or more of the following functions take place: Order execution or market making Formation or structuring of public offerings or private placements Custody of customer funds or securities Read more about Office of Supervisory Jurisdiction (OSJ)[…]